Introduction

Neostrata Ireland respects your privacy as a visitor to this website. We recognise your need for us to explain what data we collect, how we collect it and what we do with this data.

Neostrata Ireland Data Protection Policy

We will abide by the various data protection laws. We will collect personal data such as name, address, email address, telephone numbers etc. This is to fulfil your order. We will only contact you if (a) there is a problem or issue with your order, or (b) you have agreed to be sent marketing information. We will also collect non personal data which we will ordinarily use for statistical purposes. This is to help us better understand customer patterns and to help us serve our customer needs on this website in the future. Examples of this non personal data include browser details, demographic data and statistics. Data will be collected by monitoring Internet Protocol (IP) Addresses. This gives us details about your Internet Service Provider, and not you as an individual. As with many online businesses, we may also use an external statistics provider to analyse trends on this website (such as Google Analytics).

SMS Marketing

By consenting to Neostrata Ireland’s SMS marketing on our website and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us at https://www.neostrata.ie/elements/pages/contact/ for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our Privacy Policy https://www.neostrata.ie/policies/privacy-centre/ to determine how we collect and use your personal information.  

Mailing List

You will be given the option to subscribe to our mailing list where we may contact you for marketing purposes. We will never pass these details on to any external third party.

Product Reviews

We use CusRev (An independent review company service) for sending automatic or manual follow-up emails (reminders) that gather shop and product reviews. By placing an order, You consent to receiving invitations to review the products in Your order.

External Links
Where you leave our website via a hyperlink to a different website (external link), we cannot be held responsible for the contents of the external website.

Non Personal Data Usage
We may use non-personal data (such as statistics and demographics) when giving information on the website as a whole, for example to prospective advertisers.

Change of Privacy Policy
If our privacy policy changes, we will amend this website and privacy policy accordingly.